Refund and Returns Policy

At LuxuryX, we prioritise your satisfaction with every purchase. If you are not completely satisfied, our return and refund policy ensures a smooth and hassle-free process.

Conditions for Returns:

• Eligibility: Returns are accepted within 7 days of the purchase date.
• Product Condition: Items must be in their original packaging, unused, and include all accessories, manuals, and warranty cards.
• Proof of Purchase: A valid receipt or invoice is required.

How to Return:

You can return your product either by visiting one of our stores or shipping the product back to us.

1. In-Store Returns:

Visit one of our branches:

• Branch 1: 525, Union Place, Colombo 02.
• Branch 2: 09, Galle Road, Colombo 04.

Bringing your product directly to our store allows us to inspect the item and process your return quickly.

2. Return by Shipping:

Return Process:

1. Step 1: Contact Us
   

   To initiate a return, please contact our customer service team at www.luxuryx.lk or 0777887447 (also available on WhatsApp). Provide your order number, reason for return, and product details.

2. Step 2: Return Authorisation
   

   After approval, you will receive a Return Authorisation (RA) number and instructions on how to return the product.

3. Step 3: Ship the Product
   

   Pack the item securely, including all original accessories, and send it to the address provided in the return instructions. You will be responsible for the shipping cost unless the product is damaged or defective.

4. Step 4: Inspection and Refund
   

   Once we receive the product, we will inspect it to ensure it meets our return eligibility criteria. If approved, refunds will be processed within 2–14 business days, issued to the original payment method.

Refund Process:

Refunds will be issued upon the successful inspection of the returned item. The refund will be processed to the original payment method within 2–14 business days.

Non-Returnable Items:

• Customized orders
• Items with visible signs of use or without original packaging

Warranty Claims:

LuxuryX will assist you in processing warranty claims for products covered by the manufacturer's warranty. Contact us for more details.

Contact Us:

For further assistance or return inquiries, please contact us:

• Phone: 0777887447 / 0750710000
• Email: luxuryx@outlook.com